At Capline LLC, we take pride in the quality and craftsmanship of our woodworking services and products. Customer satisfaction is our top priority. This Refund Policy outlines the terms under which refunds may be issued.
1. Custom Woodworking Projects
Since most of our work is custom-made, refunds are generally not available once a project has entered the production phase. However, if you cancel before work has started, you may be eligible for a partial refund minus design/consultation fees.
2. Standard Services & Repairs
For non-custom services (such as minor repairs, finishing, or standard installations):
- Full refunds are available if you cancel within 48 hours of booking.
- After work has begun, refunds will be prorated based on the percentage of work completed.
3. Deposits
- Deposits made for custom furniture, cabinetry, or large projects are non-refundable once materials have been purchased or design work has started.
- If a project cannot be completed due to unforeseen issues on our end, a full refund will be issued.
4. Defects or Workmanship Issues
If you receive a product or service with clear defects or workmanship issues:
- We will repair or replace the item at no additional cost.
- If repair or replacement is not possible, a refund may be offered at our discretion.
5. Refund Process
To request a refund, please contact us at:
📧 info@caplinellc.com
📞 +1 (413) 288-7221
Please include your project details, invoice number, and reason for the refund request. Approved refunds will be processed within 7–10 business days to your original payment method.
6. Exceptions
Refunds will not be issued for:
- Custom projects already in production or completed.
- Normal wear and tear after delivery or installation.
- Damage caused by improper use, handling, or lack of maintenance.
7. Contact Us
For any questions regarding this Refund Policy, please reach out to us:
Capline LLC
📍 237 Hillman St Apt 2, New Bedford, MA 02740-4264
📞 +1 (413) 288-7221
📧 info@caplinellc.com